آلة النقش بالليزر الليفي بقدرة 50 واط من Cloudray QS-50

يُشترى معًا غالبًا

(بيع فلاش) آلة نقش بالليزر الليفي بقدرة 50 واط مع 7.9X7.9X7.9 X منطقة مسح و D80 دوارة

برنامج LightBurn شريك Cloudray للتحكم في قاطع الليزر/التحكم بالليزر Galvo

كلاودراي 135 واط FE-200M نظام استخلاص الدخان من Min Smoke Purifier

Laser Machine Protective Cover For Litemarker

هذا العنصر: (بيع فلاش) آلة نقش بالليزر الليفي بقدرة 50 واط مع 7.9X7.9X7.9 X منطقة مسح و D80 دوارة

$ 5,999.00 USD

$ 3,999.00 USD

برنامج LightBurn شريك Cloudray للتحكم في قاطع الليزر/التحكم بالليزر Galvo

$ 210.00 USD

$ 199.00 USD

كلاودراي K9 Mعدسة مسح ليزر الألياف F-theta 85

$ 84.99 USD

كلاودراي 135 واط FE-200M نظام استخلاص الدخان من Min Smoke Purifier

$ 799.00 USD

غطاء واقي لجهاز الليزر Cloudray لـ Litemarker

$ 399.00 USD

السعر الإجمالي:

$ 7,092.99 USD

$ 5,480.99 USD

(بيع فلاش) آلة نقش بالليزر الليفي بقدرة 50 واط مع 7.9X7.9X7.9 X منطقة مسح و D80 دوارة

الكمية

يقع المستودع	مستودع الولايات المتحدة الأمريكية	مستودع الاتحاد الأوروبي	مستودع كندا	مستودع أستراليا	مستودع المملكة المتحدة	مستودع الصين
الدول المتاحة	الولايات المتحدة	الدول الأعضاء في الاتحاد الأوروبي	كندا	أستراليا	المملكة المتحدة	في جميع أنحاء العالم
الشحن من	الولايات المتحدة	بولندا	كندا	أستراليا	المملكة المتحدة	الصين
وقت الشحن	3 إلى 5 أيام عمل	3 إلى 5 أيام عمل	3 إلى 5 أيام عمل	3 إلى 5 أيام عمل	3 إلى 5 أيام عمل	من 5 إلى 10 أيام عمل
شحن مجاني في جميع أنحاء العالم ملاحظة: إذا تم شحن المنتجات من مستودع الصين، فستحتاج إلى دفع رسوم الجماركس.

الدليل والبرنامج

وثائق تكميلية على القرص U: تحميل
دليل مستخدم Litemarker Pro Fiber: تحميل
برنامج EzCad2: تحميل
دليل برنامج EzCad2: تحميل
بطاقة التحكم JCZ FBLMC-V4_دليل: تحميل
تثبيت برنامج تشغيل USB والبرنامج: تحميل
الإعدادات بعد تغيير عدسة F-theta: تحميل
ملفات لعدسات F-theta المختلفة: تحميل
تعليمات لوضع العلامات الدوارة: تحميل
رسم تخطيطي لآلة LiteMarker: تحميل
دليل استكشاف الأخطاء وإصلاحها لآلة النقش بالليزر: تحميل

اِصطِلاحِيّ تحديد

طاقة الإخراج	تردد الليزر	الطول الموجي المركزي
50 واط	50-100 كيلو هرتز	1064 نانومتر
أبعاد	منطقة المعالجة	أقصى سرعة للترميز
32 بوصة × 24 بوصة × 24 بوصة	200*200 مم (7.9 بوصة × 7.9 بوصة)	10000 مم/ثانية (393.7 بوصة في الثانية)
أقصى عمق للنقش	قطر الشعاع	الحد الأدنى لجودة الشعاع (الحد الأقصى) M²)
≤1 مم(يعتمد على المادة)	7.0±1.0 مم	1.6
مدة النبضة	أقصى طاقة نبضية	دقة تحديد المواقع
120-150 نانوثانية	1 مللي جول	±0.1 ميكرومتر
عمر الخدمة المتوقع (MTTF)	دعم برامج التشغيل	أنظمة التشغيل المتوافقة
100,000 ساعة	EZCAD2/ لايتبيرن	Windows XP، Vista، 7، 8، أو 10، 11/macOS

*ضمان لمدة عام واحد لمصدر الليزر؛ وضمان لمدة عامين لإكسسوارات الليزر الأخرى؛

*دعم فني مدى الحياة

*تيار متردد 220 فولت/50 هرتز أو تيار متردد 110 فولت/60 هرتز (وفقًا لمصدر الكهرباء المحلي)

يمكنك النقش على هذه المواد

🟡الألومنيوم	🟡ذهب	🟡فضي	🟡الفولاذ المقاوم للصدأ	🟡نحاس	🟡التيتانيوم
🟡التنغستن	🟡النحاس	🟡البلاتين	🟡كربيد	🟡نيكل	🟡الفولاذ الكربوني
🟡حديد	🟡 كروم	🟡السيليكون البلاستيك	🟡أكريليك ملون	🟡البلاستيك الصلب	🟡الطوب
🟡الجرانيت	🟡رخام	🟡بلاط	🟡نظام ABS	🟡بولي كلوريد الفينيل	🟡سيراميك
🟡حجر	🟡بلاستيك PLA	🟡بلاستيك PBT

يمكن لبعض الأكريليكات القائمة على مادة PVC أن تنتج أبخرة سامة عند تعرضها بالليزر. اتصل بنا (info@cloudray.com) مع الأسئلة حول مواد محددة غير المذكورة أعلاه، يمكننا أن نعرض معالجة اختبار عينة للتأكيد.

حالة التطبيق

الصناعة المعمول بها

ورشة عمل، صناعة الأجهزة، متجر الهدايا، متجر الطباعة، 3C الرقمية، متجر الهدايا التذكارية، متجر المجوهرات، متجر الحيوانات الأليفة، الاستخدام الطبي، الأعمال الصغيرة، بائع Esty، الذخيرة، التعليم، المكتب، DIY، رائد أعمال Kickstarter.

فك الصندوق والمراجعة

شهادة

Model	QS-30	QS-50
Laser	30w Raycus Laser	50w Raycus Laser
Laser Wavelength	1064nm
Working Area	110*110mm	200*200mm
Laser Frequency	40-60kHz	50-100kHz
Max.Engraving Depth	0.5mm	1mm
Max.Cutting Depth	0.5mm	1mm
Max.Marking Speed	10000mm/s
Positioning Accuracy	±0.1μm
Software	Ezcad2 (Support Lightburn)
Computer	Windows XP, Vista, 7, 8, or 10, 11/macOS
Supported image formats	.ai, .bmp, .dx, .dxf, .gif, .jpg, .plt, .png, .tga, .tif
Est. Laser Service Life	100,000hr
Warranty	2 Years for machine (1 year for laser)
Package Weight	60kg	63kg
Package Size	846161cm	845961mm
Ambient conditions	Operating temperature 5 to 35° C.
	Relative humidity max. 90 %.
	Non-condensing
Power requirements	AC220V/50Hz Or AC110V/60Hz (According to local electricity supply)
Power consumption	Max. 600 W
Equipment protection	IP54 (Marking head), IP20 (Laser unit)

Complementary Documentation on the U disc: Download
The Litemarker Pro Fiber User Manual: Download
The EzCad2 Software: Download
The EzCad2 Software Manual: Download
JCZ FBLMC-V4 Control Card_Manual: Download
USB Driver and Software Install: Download
Settings after changing F-theta lens: Download
Files for different F-theta lenses: Download
Instructions for Rotating Marking: Download
LiteMarker Machine Diagram: Download
Laser Engraving Machine Troubleshooting Manuals: Download

exsdezigns

This is the first laser engraver I've ever owned and it has quickly become my new hobby. I was very impressed with the quality of the laser engraver, it's very well made and made of quality materials. They have detailed labels on all the parts so it's effortless to assemble and they have videos to check if needed. The instructions are very detailed and easy to understand. The machine is very stable once assembled so you can start working on your project right away. The product was very reasonably priced and the final project exceeded expectations. Well worth the purchase!

kolomys

I am very pleased with the results of this laser engraver! From how quickly my order was shipped to the precision the machine itself provides, it has exceeded all of my expectations. The machine can handle a variety of materials perfectly as well as very detailed designs, and each project looks professional and crisp. It is also very efficient and does not require a lot of maintenance, and I would highly recommend this laser engraver to anyone who wants to take their craft to the next level! This machine did a great job engraving the silver jewelry I tested it on, and helped me save time and money. Overall, it is a great value for the money. I am very happy with it for now, but I would upgrade in the future if the need arises.

Elsa E.

Every anniversary gift carefully engraved by the QS-50 machine becomes a showcase for my business capabilities. After receiving exquisite customized jewelry, customers often recommend my services to their friends and family. This word-of-mouth effect quickly expanded my business scope and visibility, and my reputation in the industry was significantly improved. More and more people are beginning to recognize the quality and uniqueness of my customized gifts, which has brought a steady stream of motivation to my business development.

Jeremiah H.

When first used the 50-watt fiber optic marking machine to mark metal crafts, I was deeply shocked by its powerful functions and excellent performance. In actual operation, its convenience is impressive. The friendly operation interface allows me to quickly get started and easily set various parameters. Whether it is the depth, speed of the marking or the size and complexity of the graphics, they can be accurately adjusted through intuitive operation. This gives me great flexibility and creative space when marking metal crafts of different styles. Moreover, this marking machine has excellent stability. During long-term continuous work, it always maintains stable performance without problems such as overheating or jamming. This is undoubtedly a huge advantage for situations where metal crafts need to be marked in batches. Like this machine

kolin M.

The delivery was fast. I was very impressed by the product packaging, the product components are neatly packed in a box. Yesterday I tried to engrave my daughter's name on some of her name tags or toys. I am very satisfied with the speed and effect of carving!

Iren

I bought this laser on a whim. I am super impressed with the ease of use and what I have made with it. I would recommend Cloudray QS-50 to any first-time laser buyer.very pleasant with this purchase.

Fulvio G.

Cloudray is an amazing brand. Great products, great service, kindness and skills. I’m totally satisfied! I purchased the QS-50 LiteMarker PRO and I’m still learning the basics of a fiber laser marker, but so far it’s looks extremely promising: I come from a quite long experience with diode and C02 lasers (non-galvo) and I’ve never dealt with such precision and speed all in the same machine before. I definitely suggest every industrial-addicted professionals or demanding hobbyist to check Cloudray out, it’s really worth the price one could spend (top-notch machines and service always come with quite a price…). Thank you guys, especially for the way you’ve managed our trans-world summer interaction!

Dark L.

This is my first laser machine, and it doesn't seem as complicated as I imagined. It was easy to set up, and the simple design and the ease of importing images made it a fresh and exciting experience. The price is very reasonable compared to similar products, and it's something my whole family enjoys using. I plan to try making other crafts and feel like an expert already, haha.

Esabel B.

Received in good condition, well pack, everything is as in the description.I had a lot of questions about the process when I did the testing, their support helped me a lot,very supportive. great.

Anna S.

This is the first laser I have owned and I’m loving it. It has been a challenge because I was short of the tech, but their support is so helpful.After long-time learning, easy to use it on large and cumbersome projects.planning to use it for further projects.

Grey G.

I got this 50W. It was easy to setup. did testing directly on my objects and got the great performance. Overall great product after initial use. Cant wait to try other materials and designs.

Andrew

I've had this a little over 2 months, and it's been fantastic. It was packaged and shipped very well, and has given me no problems so far. and their support is great as well, helped a lot in laser learning. Highly recommend.

Franklin H.

Arrived well-packed and safe. Order was complete. Excellent communication throughout the process. Laser was easy to assemble, with good instructions. Worked perfectly out of the box, once everything was hooked up.

Sean

Machine came intact. It was very securely pack, all the components of the machine came with its own instructional manual that are very simple but clear. It's really easy to assemble and if you have doubts, you can join in their group,there are a lot of tutorials that are very useful. Very exited to use it.

Lory

I bought this laser a month ago. The software is very user friendly. The customer support is good as well. The Cloudray community in its own is amazing. So many people out there helping each other with settings or projects, couldn't have asked for a better support system. I would suggest this laser to anyone looking to buy a laser.

Brandon .

This laser has been so much fun to use! Business cards on my diode laser we're okay, but required quite a bit of cleaning and took minutes instead of seconds. Also, I can cut the cards into different shapes, which wasn't possible before. So far, I have engraved and cut anodized aluminum cards, engraved stone, engraved and cut a stainless steel name tag (and even coaxed some color out of a non-MOPA laser), and deep engraved brass coins. As far as customer support goes: BUY YOUR LASER FROM THE OFFICIAL WEBSITE, NOT A RESELLER. I had an issue with alignment/level on my galvo. It did not stop me from working, but it was not as perfect as it could have been. I contacted customer support and received a response that night. Over the next few days (we are in wildly different time zones), customer support worked with me to isolate where the issue was. They identified the issue and immediately sent the part to fix it. I have had issues with another laser manufacturer not replying for weeks, then sending me links to pages unrelated to my issue. Cloudray stands behind their product, is responsive, and knowledgeable.

Jose G.

I bought my fiber laser a little over a month ago and could not be more pleased. It has done everything I have asked of it with better than expected results. I purchased all the lenses you can get for it but have only used the 300mm lens so far as it has performed quite well in all my applications.

Chen

Love the new PRO 50W! Much more power than our old 30W machine. Shipping was super fast! Arrived in only a few days then we put it right to work.we have completed many great odjects until now, and their customer services are very efficient and relied to me with helpful advice almost immediately. All in all I’m pleasant with this brand and this laser.

Baldwin M.

Absolutely impressed with this product! I bought it alongside another one, and it outperformed the other by a long shot. You can push it hard, and it effortlessly gets the job done and more!

sebastian

this is a great entry level machine for the cost. i would suggest anyone buying look ahead and think about buying this . i found it can engrave more items than what i thought. great price point and works great tho.

Luke B.

Very fast delivery, all import duty sorted, great product, works perfectly in my application.

Mike

I loved my purchase. It is easy to use and very versatile. At first I had problems with the settings because I was not very familair with the software , their after-sales support team help me solve it ,very nice. The laser engraves very precisely and I love it.

Reg M.

I can confidently say that this machine is a fantastic choice for mental projects. The more I delve into using this machine, the more impressed I am with its performance. Their shipping time is on time . Like it!!!!

Luke B.

I bought an all-in-one laser last year and wanted to upgrade this year . After pre-sales consultation, I decisively ordered your 50W laser. To my surprise, it exceed my expectations. the splitmarker is more powerful and the galvo head configuration is also great.attached is my finished projects, I was very satisfied with it. Well worth it in my opinion.

GARY K.

Assembly was easy and was able to start marking parts within a short period time.

Willy J.

I initially owned a 30W all-in-one laser marking system, which served its purpose adequately. However, my perspective changed when I saw my friend's 50W separate laser marking system, which they purchased from your company. I couldn't help but notice the significant differences in configurations, particularly the superior control card and galvanometer setup in your product. As a result, the actual marking performance is notably better. In light of this realization, I have decided to invest in your 50W laser marking system. The improved capabilities and precision demonstrated that have convinced me that this upgrade will greatly enhance my marking projects. I genuinely appreciate the advanced features your product offers, and I am excited to experience the enhanced results firsthand. Thank you for providing such high-quality laser marking solutions. I am confident that with your 50W system, I will be able to achieve even greater precision and efficiency in my marking endeavors. Keep up the excellent work!

Brett D.

I love this laser engraver. I have made so much stuff with it over the last year. It has helped up, it is durable. And it works really well. Customer services are very efficient and relied to me with helpful advice almost immediately. All in all I’m delighted.

Cyril P.

The only one failure is the time. No doubt, this fiber laser at 50 watts is absolutely amazing. The EzCad2 software that accompanies it is the gold standard in the industry and incredibly intuitive. I made the purchase specifically for mental and text engraving.

Tim

Everything came assembled, they sent the codes for lightburn early so that I could work with the software before receiving the laser. Has a definite learning curve but there are tons of resources online. and their support team is helpful, very satisfied with this purchase.

Domi C.

Overall great product and does great Ingraving.. Pros: great Quality engraving, fast marking speed, works on most Material.cause I have some experience in this area,it's easy for me to use it. I would recommend this product and I love it.. it does everything I want and is great for its price.

TIMOTHY M.

Excellent addition to my business!

Rob l.

The machine was fairly intuitive to learn to use even for a novice. It worked well on the materials provided. the laser has a high quality look and feel , and they can provide you the parameter settings, this help me a lot. Would recommend to others, a very happy customer service.

Johnny S.

Shipping was fast and the packaging was excellent. Setup was easy along with ease of use. One reason we went with Cloudray!

Paul A.

The laser source of my last machine stopped working. so I decided to order new laser.after many consults,I chosed Cloudray. Easy to set up, Easy to use and Provides a Great Finished Product. I purchased for work and it met all my expectations.and they helped me a lot and explained everything in details, I would recommend.

Bernard P.

I'm so glad I decided to purchase this laser engraver. It was incredibly nice for me, and the engraving results are outstanding. The laser's precision is impressive, allowing me to create intricate designs with ease. And I'm excited to continue exploring the possibilities with this engraver.

Tommy

I've had this over 3 months, and it did a great job. It was packaged and shipped very well, and has given me no problems so far. It can meet my requirements (to engrave inside/outside the rings) .and I also really love its color ,great Tech support! I would definitely purchase again.

Smeet

It was very well packaged in a wooden crate and was flawless upon unboxing. Set it up fast and was up and engraving within an hour. Customer support is fast and effective. On day one i learned to do text and pictures.very satisfied with this purchase.

Herbert R.

It produces outstanding results given its affordable price. I've been having a great time playing around with it and immersing myself in the learning process. The most challenging aspect is finding the right combination of speed and power for various materials. Have a fantastic time using it!

Roy P.

I’m happy that I bought this machine. when I had questions, their customer service was quick to respond. I highly recommended this machine over the other competitors. 5 star machine and 10 gold stars for their support.

Rob

I really like this 50W upgrade laser. It is easy to set up and beginner friendly. and I have some doubts with the software, but their customer support help me solve it ,very nice. It works great for many materials. all I can say, this is a great compact laser engraver for beginners.

Anton O.

Thank you for the great service. Ordered from China and within 10 days received in Queensland, Australia. Well packaged. Customer service was great from beginning to the end. Excellent

Leif C.

Everything has been assembled, they sent the codes for lightburn early so that I could work with the software when receiving the laser. Has a definite learning curve but there are tons of resources online.or you can join in their group, there are many sharings in it every day.After doing some engravings,very satisfied with the results. High recommend.

Luis M.

Amazing machine. their customer service has been great and replys in a timely manner when you need support. Never used a laser but it's definitely user friendly for those of us with common computer skills.

Curtis R.

I like the laser and it seems to be made very good. The issue is that there is zero support even when you purchase from the USA. You have to email them and maybe you get a reply and maybe you don't. Even when you do it results in added questions and additional emails. very frustrated for this part since I paid extra for the US supplier.

Mitchell I.

It’s worth the price. my business is engraving on the metal, it can reach my requirements. after simple set-up,I did my first test. very satisfied with the effects, it's clear and precise. can't wait to do more projects with this laser, Great product.

Ollie G.

As a returning customer, I had high expectations, and Cloudray surpassed them once again. The upgraded 50W laser is a fantastic addition to my workshop. It's reliable, efficient, and meets all my engraving needs. Kudos to Cloudray for consistently providing outstanding service and reliable products.

Les D.

If you're in the market for an exceptional engraver, look no further than Cloudray. I'm thoroughly impressed with the performance, user-friendliness, and engraving results of this machine. It's worth every penny, and I would gladly purchase from Cloudray again for a larger format in the future.

Derek Z.

I'm extremely impressed with the functionality of this engraver. It's incredibly versatile and works like a charm on metal surfaces. I couldn't be happier with my purchase from Cloudray.

Herbert M.

After purchasing this machine, I've been impressed with the continuous updates and improvements in its creative capabilities. It keeps getting better and better over time. Personally, I find using the machine with Lightburn to be incredibly efficient, allowing me to quickly dive into my projects and cut with ease. I must commend Cloudray Support for their exceptional responsiveness and amazing assistance with any initial issues I encountered. When I faced a few setting-related problems with the first head I received, they promptly addressed my concerns and had me back up and running in no time. At this stage, I can confidently say that I highly recommend this machine. It has surpassed my expectations, and with Cloudray's exceptional support, it has been a remarkable experience.

Frederick L.

My initial concerns vanished once I started using this machine, and now I couldn't be happier. I tested it extensively, including many materials, and the results were beyond impressive. The quality it achieved took me by surprise.

Stefano

Because I have some knowledge and experience about laser，setup and use of this 50W laser was much easier and intuitive than I expected. after testing, the engraving was exactly what I was looking for. very impressed with the performances. So far, I couldn't be happier with my purchase!!

Desmond Z.

Great laser. It has plenty of power. I recommend using lightburn software with the laser. I’ve been able to engrave with no issues!! If I have to upgrade the machine in the future though, I would definitely go Cloudray again !!

Toby Y.

Very easy to work with and design items. We had a lot of fun making our homemade crafts. Highly recommended for anyone looking to get into this hobby. This 50W laser engraver is really powerful. It's amazing.

Viv T.

This is a great laser for anyone who is interested in the quality. There are endless possibilities of what can be done on this machine. The customer service is great and I recommend this as an not regret option.

Andy W.

I have been eyeing a laser engraver for a while. after long-time consulting,I decided to purchase Cloudray 50W laser and received it today. It's easy to setup. I got my first engraving done INCORRECTLY because I was too excited and didn't do the right settings. after adjusting,very clean engraving and satisfied with the results. It's been great so far and It's perfect for things I plan on engraving. look forward to using it much more often.

Milton L.

Really love this thing. Check instagram about Cloudray 50W machine to really tune it up right. Longer support was easiest to reach via WhatsApp. Little bit of a language barrier but I'm told they're working diligently to improve their customer support experience. For the prices it's a great machine.

Nickles C.

It arrived today from Cloudray. after installation,I started testing and it is quite capable. I was surprised to watch is CARVE on the metal to a depth that can easily be felt with your finger. power is so large. I am still experimenting with it. I will do my company logo next, and maybe record it for your amusement. All in all, The price was right and I do not regret my purchase!

Brett

Overall great product and does great Ingraving.. great Quality engraving, easy to adjust laser, the software is easy to use,and works on most Material. I would recommend this product and I love it.. it does everything I want and is great for its price.

Lance Q.

I use this all the time since I bought it. I set up and did some works. I would like to say awesome for the whole process. It does it supposed to. No issues at all.

Mick R.

Overall, this has been a great investment. I have branded stainless mugs and rings, and my phone cover with flawless results. It'd be hard to beat this level of quality at this price. You can certainly find cheaper units out there but why waste your time and money on inferior quality results.

Hamilton M.

After purchasing this, there is updates to the creative work, I would said it has been really good and I feel it get better and better overtime. I prefer to use the machine with lightburn as it’s just quicker for me to get in and get in and cut quickly. Cloudray Support has been super responsive and really amazing with any issues I had early on. The first head that I got had a couple of issues with setting and they quickly answers it and I was back up and running in no time. At this point, I would say very HIGHLY RECOMMENDED!

Lewis

What you see is what you get. easy to set up and effortlessly install the app,then you can start engraving.the working area is big enough for my job.The company is very helpful to get what we needed done and once you learn the software and practice a bit , it’s amazing what this machine can do. Well worth it in my opinion.

Harm

Wow, what a great machine. I will be honest, if you are familiar with tech savvy ,it's easy for you to use it. I am using aMac for this and it works great, but there is alot of trial and error on getting the engravings just right. Not as frustrating as it is learning. I gave it 5 stars . All that said, buy it! The possibilities are endless.

Gary

Very easy to use and does great work for the price. I have been having a lot of fun messing around while learning how to use it. The hardest part is finding the best combination of speed and power for the material you are working on, but you can join in their group and there are some sharings in it. have fun to use it!!

Mort W.

There is a lot we would like to say about this product: 1.we expected the assembly process to be laborious, but everything went smoothly without any problems. 2. it worked right out of the box, it burned during testing because we didn't fully commission the unit, but that made us very happy with the power it has. 3 the image quality is very good We were also hesitant about which device to buy, we ended up choosing this one, and now it seems to be a clear choice, this is a powerful device and I am very happy with it.

George F.

I love it!! They need better reviews!!! If your want to engrave items this is perfect!!! every items. You just have to learn how the matching works and the settings but it’s not bad! I would recommend to a friend.

Dora

This easy to assemble easy to use system is a great addition to any DYI set up. The laser comes in a clean, well package box with everything you need to assemble and get started. Once you’ve downloaded the software and picked your material, choose from either the stock images or a design of your own to put this laser to the test. very satisfied with the performance,the pattern is precise and clear. Would buy again in a heartbeat.

Michael

First laser machine. Came packed in a nice wood crate, well padded inside. Simple assembly. Plugged it in and installed driver on my laptop. Worked first try. No hassles. It works perfectly with this unit including the rotary. I think lightburn is much better and feature rich compared to the ezcad2 that comes with it. Very happy.

Gordon D.

I bought this form Cloudray which I trust so much. I received recommendation from my friends, so I almost bought every laser and accessories form this company. Awesome product to expand my business. A necessary piece for expansion, versatility and variety!!

Eamonn D.

The laser itself works fine for my needs. I didn't try so nice laser because only this one fit my demand. Here is my 1st project. The cup and image looks very nice. I should have learnt before cutting. Oh well, live and learn. I will try a lot in the future. High recommend.

Daniel

First impressions: arrived without damaged in the wooden box ,after unboxing, super basic to set up,with manual for installation. having used other laser machines,but I have to say this one is the best I've purchased in a long time. The application of what you can do with this is endless . you can engrave on most materials and can meet my requirements. their after-sales are ver helpful and help me a lot. If you are looking for a versatile laser engraver take a close look at this one . I Would highly recommend it.

Jonna

I make custom rings and wanted to engrave some logo on the rings,so I gave this laser to try. I was truly shocked at how simple and easy it was to assemble it and get it up and running.And I got my first engraving done perfectly. VERY IMPRESSED!

Jack

I did many researches and finally decided to buy this one. After set-up and did some engravings,I must say it's the best and my fave product for metal engraving on small projects!very satisfied with the results turned out and can't wait to see what else I can do with it. thank you Cloudray.

Todd

I did a lot of shopping around before I finally came across Cloudray. All the reviews are 100% correct. Their customer service is amazing with their knowledge purchased the machine! they helped me every step of the way, gave me the best deal, and offers any support needed! The machine is AMAZING and gorgeous! DO NOT waste any time looking anywhere else.

Gabriel D.

No issues with the app running on an laptop and running the machine. Assembly is a bit beyond easy to me, as you need to properly tension drive belts and properly route and connect wires. Good part: I got a bundle with metal cards. I have never used such a nice laser machine before.

James

This is an upgrade for me, I love it. Learning curve helped tremendously by their groups .and you can also use the YouTube videos to get great tips to make it much easier. their after-sales are very supportive and profession. and very satisfied with the marking results ,highly recommend.

Tim

recommended by my friends ,they said this upgraded laser can meet my requirements. so I purchased it. it was packaged well and assembled easily by following instructions. high quality modular design and construction that you don't see with many products, of any kind. after testing,very satisfied with the effects,highly recommend Cloudray . this laser set a new bar at this price point.

Kev F.

The biggest plus for me is the portability of the laser , packs down easy , but small enough to leave assembled without getting in the way. Engraves painted surfaces easily The price is good value for money, especially for the build quality of this item, Cloudray customer service team easy to contact and helpful.

Dudley R.

I was impressed when I got the machine at first. It is wrapped by two case, the first one is carton, and with the wooden box. So there is no any damage. And the after- sale service is wonderful as the other mentioned. I am so happy I made the decision.

Pat

This worked exactly as advertised. I was pleasantly surprised. it did exactly what I wanted! I’m going to give these to my friends as gifts and I’m so excited!

Kerry

I love this machine.Great quality product. The instructions is explained well and succeeded testing without major difficulties. After a little practice with the supplied materials package, very satisfied with the finished projects. more testing will follow. Thanks to customer service for their patient answers and recommendations to my previous inquiries. very supportive.

Harold D.

I consider this best for someone with some good laser knowledge. If you are new to lasers in general, please review safety protocols. Lasers can cause serious injuries. I have only used the laser for part of a day and I am highly impressed.

Chuck F.

This is a good product overall and meets all expectations. I had a sample marking file working in under an hour, and the first engraving was quick and predictable. Looking forward to seeing how the product holds up over time.

Gabriel D.

even though I was apprehensive to spend this kind of money on something I had limited experience and knowledge of, I am really pleased with it. I will return to update my review if I have any more news.

Dermot F.

It's a great laser and cuts really well. I was very nervous about buying this but i went ahead and bought it. And let me say i am glad i did. It is very much worth the money.

Bert H.

Its impressive power and quiet operation set it apart from other machines in its category. Get ready to unlock your creativity and experience the joy of laser engraving with this exceptional product.

Sven

This laser is a nice machine, it's great for beginners. Good value, set up was easy. It does some getting use to focusing the machine. works well with Lightburn software.

Gleb M.

Really like this laser,satisfied with the quality and marking speed and it's easy to set up. I ran a small shop and this laser is a great addition to my small business. and I have also joined in their group and it's useful for minor questions. Highly recommend.

Steven

I just received this laser yesterday and I've done some engravings so far .it's very well built and the marking speed is really quick.Also, the effect is precise and clear. it's of great help to my work.really like it,high recommend.

Lynn D.

The unit itself seems very well made and feels very nice . The unit is easy to assemble out of the box and I got good results on my very first attempt. But when you are using it I would recommend trying to vent the smoke and fumes outside, although if you are only doing small engravings.

Johnny D.

The laser engraver came well packaged and the build quality and finish the best I have seen. The rotary attachment is precise and really easy to use. The price is good value for money, especially for the build quality of this item, laser customer service team easy to contact and helpful Would recommend to others, a very happy customer.

Jake K.

I am really pleased with it, using it wasn't as complicated as I had expected. But we still be particularly careful when dealing with anything that could produce toxic fumes. But I still need to practise a lot with different materials.

Herbert F.

I've been extremely impressed by the power, speed and accuracy of the device. One thing I will say is practise, practise then practise some more. This device is a really fun cool piece of kit that really can engrave most things. LIKE IT

Graeme H.

The program is very easy to use and understand. Take your time and practice on a variety of materials before ramping up to more difficult projects. This is the best thing I've purchased in a long time .

Cathy

This laser is suitable for beginners in the laser and engraving hobby. It took me about 30 minutes to assemble and came with very good user manual and nice customer service. it's easy to set up for newbee like me and it's always funny when you can totally personalize some gifts or things! Highly recommend.

Lee S.

The laser was packaged and setup really well. The laser is more versatile and does amazing quality work. The after-sales support from this company has been phenomenal. They are quick to respond, and super helpful.

Russ D.

It is simple to manipulate and direct. It is constructed with high-quality components that are durable enough to sustain extensive usage without becoming inaccurate or breaking down. encommend it.

Brett P.

This isn't my first purchase,the previous machine has been used for several years, and want to replace it. After consultation, I chose this updated laser. from a customer service perspective it's always been a great experience with Cloudray, the laser came it works and does exactly what I needed it to do. thanks again for always providing great service and great products.

Hellen

I purchased one laser from Cloudray 2 years ago and it worked very well. So this time when I saw the laser upgrade, I immediately placed an order again. I just received this laser yesterday and can't wait to test it. As expected,the function is more complete, the software is more stable, and the effect of engraving is more accurate and better. really recommend it.

Ariyo

I thoroughly enjoy conducting business with Cloudray. Within a mere three days, my machine arrived, and setting it up and performing my first engraving was a breeze, even though I had no prior experience with Fiber lasers. The customer support has been outstanding, providing prompt responses and assistance. Subsequently, I have made additional purchases, all of which arrived swiftly and were packaged with utmost care. I highly recommend Cloudray without reservation.

الشحن والمناولة

نحن نشحن إلى جميع أنحاء العالم تقريبًا إلى كل بلد في جميع أنحاء العالم، ونستخدم خدمات شركات النقل الدولية الكبرى الموثوقة لضمان وصول طردك إلى وجهتك بسرعة وأمان.

تم الطلب بنجاح

بعد إتمام طلبك بنجاح، ستصلك رسالة تأكيد عبر البريد الإلكتروني. إذا كانت لديك أي استفسارات بخصوص طلبك، يُرجى إعلامنا في أقرب وقت ممكن قبل دخول طلبك مرحلة المعالجة.

بالنسبة للمنتجات المعروضة للبيع مسبقًا، بعد تأكيد العميل للتاريخ المتوقع لاستلام المنتج، لا يجوز إلغاء الطلب خلال فترة الانتظار. في حال طلب العميل ذلك بشدة، بما أن المنتج قيد النقل، فسيُلزم بدفع تعويض لشركة Cloudray (35% من قيمة الطلب).

يعالج

سوف نقوم بإجراء عمليات مراقبة جودة صارمة على أجهزتك والتأكد من تعبئتها بشكل صحيح قبل إعدادها للشحن.

بعد تأكيد طلبك والدفع الكامل، سيكون هناك 5-7 أيام معالجة تتضمن إنتاج الآلة واختبار الآلة المستمر لضمان جودة شعاع الليزر، بمجرد الانتهاء منه سوف نقوم بترتيب الشحن لطلبك.

شحن

⏩مستودع الصين

سيتم شحن جميع المنتجات التي لا تحمل علامة دعم المستودعات الخارجية من المستودع الصيني.

بالنسبة للملحقات، هناك 5 خيارات:

UPS SAVER EXPRESS خلال 4-8 أيام عمل.

DHL EXPRESS خلال 3-7 أيام عمل.

FedEX EXPRESS خلال 4-8 أيام عمل.

JCEX EXPRESS خلال 12-17 يوم عمل.

YANWEN EXPRESS خلال 15-20 يوم عمل.

بالنسبة لآلة الليزر، هناك 3 خيارات:

UPS SAVER EXPRESS خلال 4-8 أيام عمل.

DHL EXPRESS خلال 3-7 أيام عمل.

FedEX EXPRESS خلال 4-8 أيام عمل.

نحن لا نقوم بالشحن يوم الأحد أو الأعياد الوطنية المختلفة.

في معظم الحالات، سيتم تسليم الطرد خلال الموعد المتوقع للوصول. مع ذلك، قد يتأثر تاريخ التسليم الفعلي بترتيبات الطيران، وأحوال الطقس، وعوامل خارجية أخرى. يُرجى مراجعة معلومات التتبع للحصول على تاريخ التسليم الأكثر دقة.

⏩مستودع خارجي

لدى كلاودراي أربعة مستودعات رئيسية في الخارج. جميع منتجات المستودعات متاحة فقط للدول ذات الصلة، والتي لا تدعم النقل المتعدد الجنسيات.

مستودع الولايات المتحدة الأمريكية: مخصص فقط للعملاء في الولايات المتحدة مع الشحن المجاني. تتطلب المواقع النائية شحنًا إضافيًا.

مستودع AU: مخصص فقط للعملاء في أستراليا مع شحن مجاني. المناطق النائية تتطلب شحنًا إضافيًا.

مستودع DE: مخصص للعملاء فقطداخل الاتحاد الأوروبي مع شحن مجاني. تتطلب المواقع النائية شحنًا إضافيًا

مستودع المملكة المتحدة: مخصص فقط للعملاء في المملكة المتحدة مع شحن مجاني. المناطق النائية تتطلب شحنًا إضافيًا.

⏩منتجات ما قبل البيع

لا يمكن إلغاء جميع منتجات ما قبل البيع خلال فترة الانتظار بعد تأكيد العميل. يُرجى الإشارة إلى تاريخ الوصول المتوقع في تفاصيل المنتج.

بسبب الموجة الأخيرة من COVID، قد يكون هناك تأخير في تسليم الطلبات للعملاء.

تم التوصيل

ملاحظة: بالنسبة لأرقام التتبع، قد يستغرق الأمر بضعة أيام قبل أن تصبح نشطة على موقع التتبع. إذا لم تكن المعلومات متوفرة، يُرجى المحاولة مرة أخرى لاحقًا. نؤكد لك أن وقت الشحن المُقدّر صحيح بغض النظر عن تحديثات موقع التتبع.

سيتم حساب تكاليف الشحن في صفحة الخروج بناءً على عنوان الشحن الخاص بك.

خلال أي فترة من طلبك، من فضلك لا تتردد في الاتصال بنا في أي وقت إذا كنت بحاجة إلى مساعدة.

مركز دعم العملاء: info@cloudray.com

إشعار:

سيتم تطبيق جميع خدمات وسياسات دعم العملاء فقط على الطلبات المقدمة مباشرة https://www.cloudraylaser.com/.

إذا لم يتم شراء منتجاتك من موقعنا الرسمي https://www.cloudraylaser.com/ ولكن إذا تم الشراء من خلال متجر cloudray على منصات التسوق الأخرى، فلن نكون مسؤولين عن طلبك.

جميع أجهزة الليزر تتمتع بضمان لمدة عامين بعد الشراء. خلال فترة الضمان، نتحمل مسؤولية جميع أعطال الأجهزة وأضرارها، باستثناء سوء الاستخدام الشخصي أو الصيانة أو التخزين.

تنبيه: يُرجى عدم الاستعانة بطرف ثالث لإصلاح جهاز الليزر الخاص بك أو أي مشكلة فيه، فمركز صيانة كلاودراي مسؤول عن ذلك. يُشترط أن يُجري فنيو كلاودراي جميع أعمال الإصلاح، وفي حال الاستعانة بطرف ثالث لإصلاح الجهاز، يُلغى الضمان.

سياسة الاسترداد والإرجاع

عادةً، سياسة الإرجاع لدينا لملحقات الليزر فقط تدعم خدمة الإرجاع السهلة خلال 30 يومًا من الاستلام. ستُطبق سياسة الإرجاع هذه عند إتمام طلبك.

بالنسبة لمنتجات أجهزة الليزر والمنتجات عالية القيمة (بقيمة ≥ 1000 دولار أمريكي)، لا نوفر سياسة إرجاع لمدة 30 يومًا. يُرجى تأكيد طلبك قبل الشراء.

إذا تجاوز طلب استرداد المبلغ المدة المحددة في سياسة الإرجاع، فلن نرد لك المبلغ أو نستبدل المنتج، إلا في حالات خاصة. لإكمال عملية الإرجاع، نطلب إيصالًا أو إثباتًا لطلبك. إذا لم يتم شراء منتجاتك من موقعنا الرسمي https://www.cloudraylaser.com/, إذا اشتريت المنتج من متجر كلاودراي على أمازون/إيباي، فلن نكون مسؤولين عن طلبك وفقًا لسياستنا. في هذه الحالة، ستحتاج إلى مراجعة المشتري للحصول على خدمة ما بعد البيع. في هذه الحالة، يُرجى عدم إرجاع المنتج إلى الشركة المصنعة مباشرةً.

يجب معالجة جميع عمليات الاسترداد بعد تأكيدنا على إرسال المنتج الصحيح وأنه في حالة جيدة. في حال حدوث أي تلف أو خسارة من قِبل العميل أثناء عملية الإرجاع، فلن نكون مسؤولين عن ذلك. يُرجى التواصل مباشرةً مع مزودي الخدمات اللوجستية المسؤولين.

حالة الاسترداد والسياسة ذات الصلة

▸سياسة الإرجاع

لم يتم شحن الطرد الخاص بك:
في هذه الحالة، يمكنك مراسلتنا عبر البريد الإلكتروني لإلغاء طلبك عن طريق info@cloudray.com.
بهذه الطريقة، ستحصل على المبلغ الإجمالي الذي دفعته بأسرع وقت. يرجى تذكّر عدم تقديم طلب استرداد، لأن ذلك سيؤدي إلى إطالة فترة استرداد المبلغ، وسيتم خصم جزء من رسوم المعالجة (التي يفرضها البنك الذي دفعت منه) من المبلغ المسترد.
الحزمة الخاصة بك في الطريق:
في هذه الحالة، يجب عليك مراسلتنا عبر البريد الإلكتروني لاعتراض طردك info@cloudray.com في أقرب وقت ممكن. ستسترد ثمن مشترياتك، وستدفع لنا التكاليف، مثل رسوم الاعتراض والرسوم الإضافية المتكبدة. تكاليف إعادة الشحن غير مستردة. ستكون مسؤولاً عن تكلفة اعتراض الطرد.
لقد تم استلام الطرد الخاص بك:
بالنسبة لجهاز الليزر، نظرًا لأنه منتج ذو قيمة عالية، فإننا لا ندعم الإرجاع دون أي سبب موضوعي.

أ. الطرود غير المفتوحة مع الفاتورة الإلكترونية: سيتم استرداد قيمة الشراء، بالإضافة إلى رسوم خدمة بنسبة 10%. تكاليف إعادة الشحن غير مستردة، وستكون مسؤولاً عن أي تكاليف إعادة شحن.

ب. الطرود المفتوحة، غير المستخدمة، مع فاتورتها الإلكترونية، مع جميع المواد والتغليف الأصليين، سليمة: سيتم استرداد ثمن الشراء، وستدفع لنا رسوم خدمة بنسبة ٢٠٪. تكاليف إعادة الشحن غير قابلة للاسترداد. أنت مسؤول عن أي تكاليف إعادة شحن.

ج. إذا كانت العبوة (العبوات) مفتوحة، ومستعملة، والوحدة خالية من أي تلف أو تآكل ظاهر، خلال 30 يومًا من الشحن مع الفاتورة الإلكترونية، مع جميع مواد التغليف والمواد الأصلية باستثناء مواد Proofgrade، سليمة: سيتم استرداد ثمن الشراء، وستدفع لنا رسوم خدمة بنسبة 50%. تكاليف إعادة الشحن غير قابلة للاسترداد. الجهاز منتج عالي القيمة، إذا قمت بإرجاع الجهاز دون أي مشاكل في الجودة، فأنت بحاجة إلى إعادته إلى مركز الدعم الفني لدينا لأنه تم استخدام الجهاز، ولا يمكننا الحكم على حالة الجهاز، وفي هذه الحالة، لا يمكن بيع الجهاز مرة أخرى، وستكون خسارة كبيرة بالنسبة لنا، فأنت بحاجة إلى إعادة الجهاز إلى مركزنا الفني في الصين وسيتحقق الدعم الفني لدينا من جميع تفاصيل الجهاز قبل استرداد أموالك. فقط بعد التأكد من أن جميع تفاصيل الجهاز جيدة، سنقوم بمعالجة استرداد 50٪ من طلبك، وتحتاج إلى دفع 50٪ رسوم خدمة. علاوة على ذلك، ستكون مسؤولاً عن جميع رسوم الإرجاع والتي تشمل أي تكلفة شحن إرجاع ورسوم جمركية. يرجى مراجعة الطلب قبل شراء جهاز الليزر الخاص بنا.

د. في حال وجود عبوة (طرود) مفتوحة، أو تلف، أو مشكلة في التشغيل، يُرجى التواصل معنا مباشرةً لتقديم دليل على ذلك، وسيقوم فنيونا بتقييم المشكلة وتقديم الحكم النهائي. وحيث إن من واجبنا، سنساعد في الإصلاح ونتحمل جميع الرسوم مع حلولنا. لن ندفع أي رسوم إضافية في حال تواصلتم مع جهة خارجية أخرى لإصلاح جهازنا.

بالنسبة للملحقات، يرجى قراءة تفاصيل المنتج وتأكيد جميع المعلمات المطلوبة قبل الشراء، ولا نقبل الإرجاع بسبب أي سوء فهم شخصي.

أ. في حال عدم فتح الطرود خلال 30 يومًا من تاريخ الشحن مع الإيصال الأصلي: سيتم استرداد قيمة الشراء، بالإضافة إلى رسوم خدمة بنسبة 15%. تكاليف إعادة الشحن غير مستردة، وستكون مسؤولاً عن أي تكاليف إعادة شحن.

ب. الطرود المفتوحة، سواءً كانت مستعملة أو غير مستعملة، خلال 30 يومًا من الشحن مع الإيصال الأصلي، مع جميع المواد والتغليف الأصليين، سليمة: سيتم استرداد ثمن الشراء، وستدفع لنا رسوم خدمة بنسبة 20%. تكاليف إعادة الشحن غير قابلة للاسترداد. أنت مسؤول عن أي تكاليف إعادة شحن.

ج. في حال وجود عبوة مفتوحة أو تالفة أو مشكلة في التشغيل، يُرجى التواصل معنا مباشرةً لتقديم دليل على ذلك، وسيقوم فنيونا بتقييم المشكلة وتقديم القرار النهائي. ومن واجبنا مساعدتك في إصلاح المنتج أو إعادة إرساله إليك.

إذا تمت الموافقة على سياستنا، فسيتم معالجة استرداد أموالك.

ملاحظة: تعتمد نسبة رسوم الخدمة المذكورة أعلاه على السعر الإجمالي للسلع، بما في ذلك الضرائب والشحن.

▸طريقة الإرجاع

لإرجاع المنتج الخاص بك، يرجى مراسلتنا عبر البريد الإلكتروني (info@cloudray.com) للحصول على عنوان الشحن، وسنزودك بعنوان الإرجاع. باستثناء مشاكل الجودة، ستتحمل تكاليف شحن المنتج المُعاد. تكاليف شحن الإرجاع غير قابلة للاسترداد. قد يختلف وقت وصول المنتج الذي طلبته أو استبدلته إليك حسب مكان إقامتك. سنُحدّث أيضًا رقم تتبع طلبك عبر البريد الإلكتروني حتى تتمكن من الحصول على المعلومات اللوجستية لطردك.

▸وقت وصول المبلغ المسترد

بعد استلام الجهاز المُعاد وفحصه، سنقوم بمعالجة عملية استرداد المبلغ وإرسال إثبات الدفع إليك عبر البريد الإلكتروني، والذي يستغرق عادةً من 3 إلى 5 أيام عمل. جميع المبالغ المُستردة بالدولار الأمريكي. يعتمد وصول المبلغ المُسترد إلى حسابك أيضًا على كفاءة البنك الذي تتعامل معه. إذا لم تستلم المبلغ المُسترد لفترة طويلة بعد معالجتنا له، يُرجى مراجعة البنك الذي تتعامل معه.

يرجى الاتصال بنا لمعالجة الإرجاع واسترداد المبلغ بدلاً من فتح عملية استرداد المبلغ، حيث أن النزاع مفتوح، وسيتم حظر دفعتك الأصلية بواسطة البنك أو Paypal (يعتمد على طريقة الدفع الخاصة بك)، ولا يمكننا معالجة استرداد المبلغ إلى حسابك حتى انتهاء النزاع مما سيجعل عملية استرداد المبلغ أطول.

حالة غير قابلة للاسترداد

يمكن استرداد الأموال الخاصة بالعناصر ذات السعر العادي فقط، ولا يمكن استرداد الأموال الخاصة بجميع المنتجات المخفضة.
لا يمكن إلغاء جميع المنتجات المعروضة للبيع مسبقًا بعد مرور 24 ساعة، حيث تم إرسال طلبك إلى مصنعنا لمعالجة المنتج.
لا يجوز استبدال المنتجات التي تم استلامها في الحالات العادية.
لا يمكن إرجاع الأجهزة والملحقات بعد مرور 30 يومًا من الشحن أو الطباعة أكثر من 50 مرة.
لا يمكن إرجاع الحزمة التي بها علامات تآكل أو تلف واضحة.
لن يكون من الممكن إرجاع أو استبدال المواد والمرشحات التي تم شراؤها بشكل منفصل (غير مرفقة مع الجهاز) إلا في حالة وجود مشاكل في الجودة.

إذا كانت هناك ظروف خاصة، يرجى إرسال بريد إلكتروني info@cloudray.com للحصول على المساعدة.

سياسة التبادل

عادةً، تبدأ سياسة الاستبدال لدينا عند استلامك للمنتج وتنتهي بعد شهر واحد من الاستلام. تنطبق سياسة الاستبدال فقط على الأجهزة المشتراة من الموقع الرسمي. https://www.cloudraylaser.com/.

▸وضع قابل للتبديل

إذا وجدت أي عيب في التصنيع أو عطل أو أجزاء مفقودة بعد استلام جهازك، وأكد فني Cloudray أن المشكلة مشمولة بالضمان ولا يمكن إصلاحها، فستتمكن من طلب خدمة الاستبدال.

شروط التبادل

خلال 7 أيام من استلام المنتج الذي تم شراؤه:
يمكنك طلب استبدال المنتج. ستتكفل Cloudray بتكاليف الشحن من وإلى موقعك.
أكثر من 7 أيام من تاريخ استلام المنتج الذي تم شراؤه:
يمكنك اختيار خدمة الضمان أو استبدال المنتج مدفوع الأجر.

⦿ بين 7 أيام و15 يومًا من الاستلام: سيتعين عليك دفع رسوم خدمة بنسبة 15% لنا وستكون مسؤولاً عن تكاليف الشحن المرتجعة.
⦿ بين 15 يومًا و30 يومًا من الاستلام: سيتعين عليك دفع رسوم خدمة بنسبة 20% لنا وستكون مسؤولاً عن تكاليف الشحن المرتجعة.

ملاحظة: تُحسب نسبة رسوم الخدمة المذكورة أعلاه بناءً على السعر الإجمالي للسلع. إذا كنت ترغب في استبدال جهاز بقيمة أعلى من سعره المدفوع، فسيتعين عليك دفع الفرق.

طريقة التبادل

لاستبدال منتجك، يرجى مراسلتنا عبر البريد الإلكتروني (info@cloudray.com) لتوضيح وضعك أولاً. يُرجى عدم إرجاع أجهزتك مباشرةً، ولن نتحمل مسؤولية فقدانها في هذه الحالة.

وقت وصول التبادل

عادةً ما تستغرق معالجة عملية الاستبدال من ٧ إلى ١٥ يوم عمل، ويعتمد وقت النقل على المسافة والخدمات اللوجستية. في حال احتجت إلى دفع أي رسوم، سنقوم بشحن جهاز الاستبدال الخاص بك بعد وصول المدفوعات إلى حسابنا.

▸حالة غير قابلة للاستبدال

لا يمكنك طلب خدمة التبادل إذا

لقد تم استلام المنتج منذ أكثر من 30 يومًا.
تم شراء المنتج من منصات أخرى تابعة لجهات خارجية.
لا يتضمن المنتج الذي تم إرجاعه إلى Cloudray جميع الملحقات أو المرفقات أو العبوات الأصلية، أو العناصر التي تعرضت للتلف بسبب الاستخدام غير السليم.
تم العثور على المنتج خاليًا من العيوب بعد إجراء كافة الاختبارات المناسبة.
يحدث الفشل أو التلف بسبب سوء الاستخدام أو الصيانة أو التخزين، مثل:

⦿ التعامل غير السليم؛
⦿ استخدام المنتج ليس للغرض المقصود بشكل معقول؛
⦿ التوصيل أو الفصل غير الصحيح للأجهزة الخارجية؛
⦿ السقوط أو الاصطدام الخارجي غير السليم؛
⦿ التعرض لدرجات حرارة غير مناسبة، والمذيبات، والأحماض، والقلويات، وتسرب المياه، وما إلى ذلك؛
⦿ الإصابة بالحشرات والقوارض أو دخول أجسام غريبة مما يؤدي إلى الكسر أو الغبار أو إتلاف المنتج أو أجزائه (مثل الهيكل والمكونات والأسلاك وما إلى ذلك) وما إلى ذلك.
يحدث الفشل أو الضرر بسبب أي تركيب أو إصلاح أو تغيير أو إضافة أو تفكيك من قبل وكالات أو أفراد غير مرخص لهم من قبل Cloudray.
تعديل أو تغيير أو إزالة معلومات التعريف الأصلية للمنتج أو مكوناته.
تحدث الأضرار نتيجة لأحداث خارجية لا يمكن السيطرة عليها (الحريق، الفيضان، الرياح القوية أو العواصف الرعدية).
لم يتم إرسال المنتج المستلم إلى Cloudray خلال سبعة (7) أيام تقويمية بعد تأكيد Cloudray لطلب الاستبدال.

Why Choose Cloudray

Facebook Group

Cloudray consistently shares laser application tutorials and the latest innovations in the Facebook group.

TECH Support

Cloudray offers lifetime technical support, including local-based services.

Loyalty Free Trial

To thank Cloudray Loyal Customers’ Support, we offer a free trial now for loyal customers.

Safe & Clean

Cloudray prioritizes user safety and experience in all our laser solutions.

Free Shipping

Cloudray global logistics ensures the fastest delivery times for our customers.

كيف أختار آلة التعليم/النقش بالليزر المناسبة من Cloudray ؟

FAQs

Which Configurations of Machine I need to choose?

QS Series: Q-switched pulse laser (large single pulse energy for deep marking)
MP Series: Mopa (Anodized Aluminum Black Marking; Titanium & Stainless Steel Color Marking)
AR Series:2.5D Deep Engraving +Precise Metal Cutting
UV Series: UV lasers provide the most contrast on resins. UV lasers have the added benefit of creating damage-free marks.
EC Series: CO2 lasers burn the target with heat, making them ideal for marking wood, paper, ceramic and transparent targets. Please email us (info@cloudray.com) directly to offer us your working material, and the expected effect on those materials by machine with pictures or video.

Is there any difference to order on Cloudray Official Website (www.cloudraylaser.com) directly or in stores on Shopping Platforms（other sales channels）?

Yes, they are different. Official website and Cloudray stores on shopping platforms(Amazon/Ebay /Aliexpress etc.) are different teams with different machine configurations and offers.
1. We are the Official website, and different from cloudray stores on platforms, we don't need to pay extra transaction fees and commissions to shopping platforms, that's why our offer is more affordable even with higher configurations. And We only offer lifetime tech support and marking/engraving parameters, free materials for orders directly on www.cloudraylaser.com, not adapted to any orders from other sales channels.
2. Different Machine Types and Configurations. The laser machines will be equipped with unique configurations (only for machines on www.cloudraylaser.com) which have high stability and marking efficiency. Support Customization of your laser machine and upgrading solutions if needed.
3. Customer Service Support We can only offer after-sale service for customers ordered on www.cloudraylaser.com, not responsible for orders from shopping platforms as we don't have your order information in our system. Please contact the store on platforms to get related support in time.
4. Official Loyal Customers BenefitsWe will run the free trial campaign from time to time for loyal customers who directly ordered on www.cloudraylser.com, not adapted to customers from other sales channels. Also, we offer free gifts for customers who ordered during grand festivals.
All product information, policies, and extra offers published on the website are only adapted to orders on www.cloudraylaser.com, and not adapted to stores on shopping platforms.

What is the marking speed of laser engravers?

The maximum marking speed of Cloudray galvanometer system is 10,000 mm/s.
Cloudray recommends a common marking speed range of 2,000 to 5,000 mm/s, which enables high-quality marking for 1mm characters.
Typically, the maximum marking speed can reach the highest positioning speed of the galvanometer, depending on the engraver's specifications.

What's the guarantee, in case the machine breaks down?

The machine has 2 years guarantee. If it breaks down, generally speaking, our technician will figure out what the problem may be, according to clients’ feedback. Parts except for consumable parts will be replaced for free if the problems are caused by quality faults. Even if the machine is beyond the warranty, we can still offer technical assistance as your order is placed on www.cloudraylaser.com.