سلسلة جم

Yes, they are different. Official website and Cloudray stores on shopping platforms(Amazon/Ebay etc.) are different teams with different machine configurations and offers.

1. We are the Official website, and different from cloudray stores on platforms, we don't need to pay extra transaction fees and commissions to shopping platforms, that's why our offer is more affordable even with higher configurations.
And We only offer lifetime tech support and marking/engraving parameters, free materials for orders directly on www.cloudraylaser.com, not adapted to any orders from other sales channels.

2. Different Machine Types and Configurations. The laser machines will be equipped with unique configurations (only for machines on www.cloudraylaser.com) which have high stability and marking efficiency. Support Customization of your laser machine and upgrading solutions if needed.

3. Customer Service Support  We can only offer after-sale service for customers ordered on www.cloudraylaser.com, not responsible for orders from shopping platforms as we don't have your order information in our system. Please contact the store on platforms to get related support in time.

4. Official Loyal Customers BenefitsWe will run the free trial campaign from time to time for loyal customers who directly ordered on www.cloudraylser.com, not adapted to customers from other sales channels. Also, we offer free gifts for customers who ordered during grand festivals.

All product information, policies, and extra offers published on the website are only adapted to orders on www.cloudraylaser.com, and not adapted to stores on shopping platforms.

Please don’t worry. All laser machine from Cloudray Official Website are equipped with high-quality laser parts, we can guarantee the quality of all. And even if you met any problem when operating, please don’t hesitate to contact us, we offer 2-year warranty and lifetime tech support. (During warranty, we will be responsible for all your laser parts problem, even after warranty, we will offer high discount on your replaceable laser parts of your machine)

Please email us (info@cloudray.com) directly to offer us your working material, and the expected effect on those materials by machine with pictures or video.

Since the machine value is high, firstly, you need to contact your credit card to check whether the amount had been exceeded your spend limit and confirm with your credit card bank all payment behavior is operated by yourself and you had difficulty in processing the payment.
Secondly, please don’t hesitate to contact us (info@cloudray.com) immediately we will check whether our system identifies your behavior as fraud and help you deal with the problem in time.

Warranty Details: https://www.cloudraylaser.com/pages/warranty

The machine has 2 years guarantee. If it breaks down, generally speaking, our technician will figure out what the problem may be, according to clients’ feedback. Parts except for consumable parts will be replaced for free if the problems are caused by quality faults. Even if the machine is beyond the warranty, we can still offer technical assistance and offer as your order is placed on www.cloudraylaser.com.

1. Machine with the default configuration：
   CN Warehouse: 7-10 Business Days
   Oversea Warehouse: 3-5 Business Days
2. 
   Customized Machine (Only Support Shippment From China Warehouse)
   The average period of production: 7-10 Business Days
   Shipping: 7-10 Business Days
   (Notification: Customs clearance inspections will cause delays 2-3 days in logistics）

1. Return & Exchange Policy: https://www.cloudraylaser.com/pages/return-exchange
2. Shipping Policy: https://www.cloudraylaser.com/pages/shipping
3. Payment & Taxes: https://www.cloudraylaser.com/pages/payment-taxes

When our machine is produced, our engineer will check all details of the machine and keep testing the machine for a long time to ensure it can maintain stable working status even lasting for a long time.
Please don’t worry, all laser machines will be brand new machines, and please directly contact us if there is any damage or if you have any confusion concerning the machine, please don’t try to fix any problem before communication.

7000 mm/s represents the recommended speed for achieving high-quality marking results for 1 mm characters; this does not indicate the maximum marking speed. Depending on the marking content and the desired marking effects, the maximum marking speed can reach the maximum positioning speed of 10,000 mm/s.