Top Laser Engravers
Why Choose Cloudray
Support and Connect Anywhere and Anytime Join our community to share, get support
Frequently Asked Questions
Which Configurations of Machine I need to choose?
QS SERIES: Standard Marking / partly Engraving on Most Metal Materials
MP SERIES: Faster Marking / Engraving on Most Metal Materials+ Anodized Aluminum Black Marking+Titanium & Stainless Steel Color Marking (Have high contrast andaccuracy on metal materials )
AR SERIES: Faster Marking + Anodized Aluminum Black Marking+Titanium & Stainless Steel Color Marking+2.5D Deep Engraving+Precise Metal Cutting without Distortion.
UV SERIES:Standard Marking mainly for hard plastic and PVC and so on non-metal materials (more effective )
EC SERIES: Standard Marking/Engraving on Most Non-Metal Materials
Please email us (info@cloudray.com) directly to offer us your working material, and the expected effect on those materials by machine with pictures or video.
MP SERIES: Faster Marking / Engraving on Most Metal Materials+ Anodized Aluminum Black Marking+Titanium & Stainless Steel Color Marking (Have high contrast andaccuracy on metal materials )
AR SERIES: Faster Marking + Anodized Aluminum Black Marking+Titanium & Stainless Steel Color Marking+2.5D Deep Engraving+Precise Metal Cutting without Distortion.
UV SERIES:Standard Marking mainly for hard plastic and PVC and so on non-metal materials (more effective )
EC SERIES: Standard Marking/Engraving on Most Non-Metal Materials
Please email us (info@cloudray.com) directly to offer us your working material, and the expected effect on those materials by machine with pictures or video.
Is there any difference to order on Cloudray Official Website (www.cloudraylaser.com) directly or in Cloudray stores on shopping platforms?
Yes, they are different. Official website and Cloudray stores on shopping platforms(Amazon/Ebay etc.) are different teams with different machine configurations and offers.
1. We are the Official website, and different from cloudray stores on platforms, we don't need to pay extra transaction fees and commissions to shopping platforms, that's why our offer is more affordable even with higher configurations. And We only offer lifetime tech support and marking/engraving parameters, free materials for orders directly on www.cloudraylaser.com, not adapted to any orders from other sales channels.
2. Different Machine Types and Configurations. The laser machines will be equipped with unique configurations (only for machines on www.cloudraylaser.com) which have high stability and marking efficiency. Support Customization of your laser machine and upgrading solutions if needed.
3. Customer Service Support We can only offer after-sale service for customers ordered on www.cloudraylaser.com, not responsible for orders from shopping platforms as we don't have your order information in our system. Please contact the store on platforms to get related support in time.
4. Official Loyal Customers BenefitsWe will run the free trial campaign from time to time for loyal customers who directly ordered on www.cloudraylser.com, not adapted to customers from other sales channels. Also, we offer free gifts for customers who ordered during grand festivals.
All product information, policies, and extra offers published on the website are only adapted to orders on www.cloudraylaser.com, and not adapted to stores on shopping platforms.
1. We are the Official website, and different from cloudray stores on platforms, we don't need to pay extra transaction fees and commissions to shopping platforms, that's why our offer is more affordable even with higher configurations. And We only offer lifetime tech support and marking/engraving parameters, free materials for orders directly on www.cloudraylaser.com, not adapted to any orders from other sales channels.
2. Different Machine Types and Configurations. The laser machines will be equipped with unique configurations (only for machines on www.cloudraylaser.com) which have high stability and marking efficiency. Support Customization of your laser machine and upgrading solutions if needed.
3. Customer Service Support We can only offer after-sale service for customers ordered on www.cloudraylaser.com, not responsible for orders from shopping platforms as we don't have your order information in our system. Please contact the store on platforms to get related support in time.
4. Official Loyal Customers BenefitsWe will run the free trial campaign from time to time for loyal customers who directly ordered on www.cloudraylser.com, not adapted to customers from other sales channels. Also, we offer free gifts for customers who ordered during grand festivals.
All product information, policies, and extra offers published on the website are only adapted to orders on www.cloudraylaser.com, and not adapted to stores on shopping platforms.
How Long is the delivery time?
1.Machine with the default configuration:
CN Warehouse: 7-10 Business Days
Oversea Warehouse: 3-5 Business Days
2. Customized Machine (Only Support Shippment From China Warehouse)
The average period of production: 7-10 Business Days
Shipping: 7-10 Business Days (Notification: Customs clearance inspections will cause delays 2-3 days in logistics)
CN Warehouse: 7-10 Business Days
Oversea Warehouse: 3-5 Business Days
2. Customized Machine (Only Support Shippment From China Warehouse)
The average period of production: 7-10 Business Days
Shipping: 7-10 Business Days (Notification: Customs clearance inspections will cause delays 2-3 days in logistics)
Where is your Return & Exchange Policy; Shipping Policy; Payment & Taxes?
1. Return & Exchange Policy:https://www.cloudraylaser.com/pages/return-exchange
2. Shipping Policy:https://www.cloudraylaser.com/pages/shipping
3. Payment & Taxes:https://www.cloudraylaser.com/pages/payment-taxes
2. Shipping Policy:https://www.cloudraylaser.com/pages/shipping
3. Payment & Taxes:https://www.cloudraylaser.com/pages/payment-taxes
What's the guarantee, in case the machine breaks down?
The machine has 2 years guarantee. If it breaks down, generally speaking, our technician will figure out what the problem may be, according to clients’ feedback.
Parts except for consumable parts will be replaced for free if the problems are caused by quality faults. Even if the machine is beyond the warranty, we can still offer technical assistance as your order is placed on www.cloudraylaser.com.
Parts except for consumable parts will be replaced for free if the problems are caused by quality faults. Even if the machine is beyond the warranty, we can still offer technical assistance as your order is placed on www.cloudraylaser.com.