Payment & Taxes

1. Which payment methods do you accept?

(1) Paypal 

(2) Credit Card

If your payment was rejected by system, please don't worry.

Since the machine value is high, firstly, you need to contact your credit card to  check whether the amount had been exceeded your spend limit and confirm  with your credit card bank all payment behavior is operated byyourself and you had difficulty in processing the payment. Secondly, please don’t hesitate to contact us (info@cloudray.com) immediately  we will check whether our system identifies your behavior as fraud and help you deal with the problem in time.

(3) Klarna

Get to know more before Application: https://www.cloudraylaser.com/pages/klarna-installment-financing

Klarna is one of the payment method on Checkout Page, and you can also check how much you need to pay for financing and how many months you can apply for financing and related fees for that.

If your orders on Cloudray is no more than $10,000, you can choose Klarna payment to reduce your financial pressure. Klarna is the smooothest & safest way to get what you want today, and pay over time.

(4) Clicklease

Get to know More Before Application: https://www.cloudraylaser.com/pages/clicklease

Application: https://www.clicklease.com/partner/cloudray/

CloudRay has partnered with Clicklease to provide high quality equipment for a low monthly payment customized to fit your budget, Instant approvals up to $25000.

(5) Wire Transfer 

Notification: 
1. This is the only Cloudray Official Bank Information, please ensure all bank information is totally consistent with the  information above. Please don't trust in any email which inform you to change the bank account (this is email scam).
2. Please note your order number when processing your deposit.
3. info@cloudray.com is the only official email address of Cloudray, please don't trust in any other information from other email address.


Emial Name: Cloudray Office
Email Address: info@cloudray.com

 

2.Will I be charged a customs tax?

Ship from CN: Taxes may apply for imported goods/services and is regulated by the country law. Cloudray Laser Store is not responsible for any tax invoice charged on its products. Shipping rates are estimates and may depend on different policies and tax rates applied per country. Please contact local customs for clarity and information.

Tax laws for selling to EU member countries changed on July 1, 2021, orders equal to or less than 150 EUR have VAT applied to them, and orders greater than 150 EUR have import VAT and duties applied.

For European Union, orders equal to or less than 150 EUR at checkout, as merchant, we will collect VAT on orders, and our customers don't pay taxes upon delivery. If orders over than 150 EUR,  as merchant, we do not charge you any VAT, you local Customs will charge you import VAT and duties when parcel arrive in your country.

The UK VAT laws that came into force on January 1, 2021 result in new VAT requirements for sales equal to or less than 135 GBP.

For United Kingdom, If the sale of goods is equal to or less than 135 GBP, In this case, VAT is collected at the point of sale and remitted by the merchant. If the sale of goods is over 135 GBP, In this case, VAT and duties are remitted by the importer.

Ship from US / DE / UK: The price includes VAT tax. Tax does not need to be paid separately.